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For the patient

Une patiente et une collaboratrice dans un centre Swiss Visio

Swiss Visio affiliated centers are patient-friendly and provide speedy medical management and personalized follow-up, in a welcoming and caring environment.

We do our utmost to satisfy each patient request.

Practical information

Consultations

Consultations are carried out in our numerous centers or medical practices. Some consultations require additional medical examinations that may take longer. Please set aside ample time for your ophthalmic consultations.

Ophthalmological emergencies and consultations without appointment

Time allowing, we provide consultations without prior appointment. However, to avoid long waits, we recommend calling to check availability.

Surgery

Surgical interventions are performed at Clinique de Montchoisi in Lausanne and at Hôpital de la Providence in Neuchâtel.

Protocole and postoperative follow-up

Preoperative appointments

Examination by the ophthalmologist and further medical investigation. Our reception desk will schedule an appointment following the surgical indications given to you. In the case of comorbidities, and if necessary, an anesthesiologist appointment may also be organized.

Surgery

Pre-operative fasting is required before surgery. On the day of your operation, please have an empty stomach on arrival at the clinic. We will accompany you to the operating room that our team has prepared for you.

Postoperative follow-up

In specific cases, the surgeon may recommend a one-day hospital stay. If so, the visit will take place in the afternoon of the same day and more often, the following day in the morning.

Post-operative control takes place on Day 1, with further controls generally between Days 4 and 7. This pattern may differ depending on the type of surgical intervention.

If referred by a third-party doctor, first week controls are, in general, carried out by the operating surgeon before returning to your ophthalmologist for the remainder of the postoperative follow-up.

Instructions and recommendations

- Avoid all eye contact with water or swimming pool water. Do not use a sauna or a steam-room during the postoperative period indicated by the surgeon, depending on your operation.

- Avoid strenuous physical exercise: lifting heavy weights or sports activities

- If necessary, medical leave will be prescribed

- In general, most ophthalmic surgeries affect vision during the first 24-72 hours and mono-vision may be very tiring. We recommend asking someone to accompany you in your daily tasks, if necessary.

- Please come accompanied on the day of your surgery and more specifically, for the return trip home.

Transport

Our centers have easy access. Make use of public transport or arrange to have someone drive you to your appointment and in particular if a scheduled examination requires eye dilation.  Please note, you must not drive with dilated pupils.

Insurance

The majority of ophthalmic operations are ambulatory and do not require hospitalization. This means you can undergo surgery in our centers even if you do not have supplemental private or semi-private insurance.
Our reception desk will be happy to explain the procedure to follow.

Additional information

Patients insured at LAMal

 

  • All the Center’s medical practices bill ambulatory medical procedures in accordance with the TarMed national tariff structure. Medical practice invoices are issued by the Doctors’ Insurance fund.
  • Surgical procedures take place in one of Swiss Visio’s partner clinics, according to your doctor and / or your place of residence.
  • Surgery invoices are issued directly by the hospital.
  • TarMed is the applicable tariff for outpatient surgery and SwissDRG for stationary surgery.
  • Depending on the category of hospitalization, supplemental insurance recognized by our institutions is necessary to obtain full cover of hospitalization fees.

We will inform you before the beginning of your treatment or hospitalization of any services that are not included in your insurance cover.

Insured within the European Union:

Any elective consultation or intervention must be validated by your social insurance (Form S2) in order to receive cover.
However, in the case of semi-private or private category hospitalization, your social insurance cover does not include all costs. Supplemental insurance for medical care in Switzerland is necessary in order to have full cover.

Insured outside the European Union or without Outpatient Treatment insurance:

Ambulatory (outpatient) treatment: Treatment costs are fully covered by the patient.
Stationary treatment: Treatment costs are fully covered by the patient unless a total cover guarantee is provided by your insurance. A deposit will be requested prior to and depending on treatment.

Our Centers accept Visa and MasterCard credit cards as well as cash payments (Swiss francs and Euros only).